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Bookings
You’ll see some experiences marked as ‘on-request’. That means we need to confirm availability before locking them in. We take payment at the time of booking so that as soon as we get the green light, we can lock it in for you immediately – no delays, no risk of missing out. If it turns out that particular experience isn’t available, we’ll reach out to offer alternative dates or a refund – you’re in control. No messing around. On-request usually means you're looking at something truly special – remote, small-batch, or once-in-a-lifetime. These are the moments that make ARRIVAL trips unforgettable, and we do everything we can to make them happen for you.
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As soon as your payment’s processed, you’ll receive a booking confirmation in your inbox. If your trip is ‘on-request’, we’ll then confirm things with our trip partner and send you the final confirmation once it’s all locked in.
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Plans change – we get it. Just get in touch with our ARRIVAL team and we’ll help you out. Depending on the change, a small fee may apply.
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Cancellation policies can vary depending on the trip. You’ll find the specific cancellation details on each trip page, so be sure to review them before booking.
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If we ever have to cancel your trip, you’ll get a full refund, or the option to reschedule – totally your call. We’ll keep you in the loop every step of the way.
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Trips
Both! We offer fully guided tours and flexible self-guided packages depending on your preference.
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Yes please! Just let us know when you book and we’ll work with our local partners to make sure you’re looked after.
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International flights: not included Domestic flights: some included - please see the trip page for more details as we will outline exactly what's included.
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If something unexpected comes up, reach out to us or the travel company directly (you’ll have their details in your booking info). We’re here to help!
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Payment
We accept all credit/debit cards
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Yes - the card surcharge is 1.6%.
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Secure your trip with a non-refundable 30% deposit outside 65+ days (full payment due within 65 days)
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Contact
Via email, phone, instagram, facebook messenger - visit our Contact page
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Yes, once your booking is confirmed you will receive their contact details. You’re more than welcome to reach out to them directly, or work with our ARRIVAL Team on your enquiry.
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Account
Select ‘create account’, then simply log in with your new password.
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Yes! Log in to your ARRIVAL account to view your bookings, payment history, and trip details anytime.
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